Need help with your software?

At Optima we pride ourselves with offering the best customer support of any PTC reseller in the UK.

This means you will get expert advice, fast and in the way you need it to solve any problems you may have in the swiftest manner possible. Whether you wish to log a support call on-line or speak directly with one of our support engineers, we are committed to giving you the best support available.


Here are some of the many benefits from entering into a maintenance agreement:

  • Contact customer support directly and speak with a support engineer straight away, 24 hours a day, Monday to Friday.
  • Get your problem solved via our web-based software tool, GoToMeeting. We can talk you through the problem and show you the solution over the internet via the software. If necessary, with your permission, we can take control of your PC to fix difficult problems.
  • You can log calls and see the progress of them on our web-based support interface.
  • Search our knowledge base to get detailed answers to common problems.
  • Our support engineers are not just application engineers - they are experienced in their field and use the software for consultancy purposes, enabling them to apply real-world knowledge and expertise to your problem.

How to contact customer support

Tel         01623 672088

email    support@optima-design.co.uk

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